Your money back, without the runaround

Try first, pay later

Velo is free to try without an account and without payment details, and every subscription then starts with a seven-day trial. Cancel within those seven days and nothing is charged, so there is nothing to claim back.

Fourteen days to change your mind

If you buy as a consumer, you have fourteen days from the moment payment is taken to change your mind. Within that period you get the full amount back without having to explain why. This applies to both the monthly and the yearly subscription.

Having used Velo during those fourteen days makes no difference. We do not deduct anything for usage.

After that

Cancel later and the renewal stops, and you keep access until the end of the period you already paid for. The remaining part is not refunded automatically.

That said: if Velo did not work as promised, if the service was down, or if you forgot to cancel and genuinely did not use the app, just email us. In cases like that we refund, including outside the fourteen days. That is policy, not a favour.

How to ask

• Email info@aaltun.nl from the address you paid with. One line is enough, and a reason is not required.
• Or use the customer portal through the link in your confirmation email, where you can also cancel directly.

How fast

You get an answer within two working days. The refund runs through Polar, our merchant of record, and goes back to the same payment method. Depending on your bank the money lands within five to ten working days.

Exceptions

We do not refund in cases of abuse, such as repeatedly creating trials or usage that breaches the terms. Beyond that there is no fine print.